Shipping policy

Last Updated: October 17, 2026

Thank you for shopping at Browlisse!

We are committed to making your shopping experience convenient and reliable, from the moment you place your order until your beauty essentials arrive at your doorstep.

We proudly offer free worldwide shipping with an estimated delivery timeframe of 7–10 business days.

Please review the information below to understand how our shipping and delivery process works.

1. Free Worldwide Shipping

Browlisse offers free standard shipping to supported destinations worldwide.

Shipping Cost: FREE

There is no minimum order value required to qualify for our standard free shipping service.

Shipping availability is subject to carrier service coverage and applicable shipping restrictions.

If we cannot ship to your destination, we will contact you and arrange an appropriate resolution.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

The delivery estimate does not include any separately communicated order processing period.

Delivery estimates are not guaranteed arrival dates.

3. Order Processing

Orders are reviewed and prepared for shipment after payment confirmation.

Processing may include:

  • Payment verification.

  • Product availability confirmation.

  • Quality and packaging checks.

  • Shipping label preparation.

  • Carrier handover.

If additional processing time is required, we will make reasonable efforts to notify affected customers.

4. Shipping Destinations

We aim to serve customers worldwide.

International shipping availability may vary depending on carrier coverage, local regulations, import restrictions, and logistical conditions.

If your location cannot be served, our customer support team will contact you to discuss available options.

5. Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information after their order has been dispatched.

Tracking details may take some time to become active after carrier collection.

If your tracking information does not update as expected, please contact our support team for assistance.

6. Delivery Delays

Although we strive to meet our estimated delivery timeframe, occasional delays may occur.

Possible causes include:

  • Severe weather conditions.

  • Customs clearance procedures.

  • Public holidays.

  • Carrier disruptions.

  • High seasonal shipping volumes.

  • Incorrect or incomplete delivery information.

  • Other events outside our reasonable control.

We will make reasonable efforts to assist customers experiencing unexpected delivery delays.

Applicable statutory delivery rights remain unaffected.

7. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or local handling charges may apply depending on the destination country.

Free shipping refers to the shipping service itself and does not automatically include government-imposed import charges.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for import duties and taxes assessed by their local authorities.

Customers are encouraged to review applicable import regulations before placing an order.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

  • Recipient name.

  • Street address and apartment number.

  • City and region.

  • Postal or ZIP code.

  • Country.

  • Contact information.

If you notice an error, contact support@browlisse.shop as soon as possible.

We will attempt to update the address before dispatch, but changes may not be possible once the package has entered the carrier network.

9. Lost or Missing Packages

If your package has not arrived within the expected timeframe, please contact our customer support team.

We may investigate the shipment with the carrier and request additional delivery information.

If the package is confirmed lost during shipping, we will provide an appropriate remedy, which may include a replacement or refund.

10. Damaged Packages

If your order arrives damaged, please contact us promptly.

Include your order number, a description of the damage, and photographs where reasonably available.

Our team will review your request and arrange an appropriate solution.

11. Multiple Shipments

Some orders containing multiple items may be delivered in separate packages.

If this occurs, tracking information may be provided separately for each shipment.

Customers will not be charged additional standard shipping fees for separate shipments initiated by Browlisse.

12. Returns After Delivery

Browlisse offers free returns within 30 calendar days of delivery for eligible purchases.

Please refer to our Return & Refund Policy for instructions on initiating a return or requesting a refund.

13. Customer Support

If you have questions about your shipment, delivery status, or tracking information, please contact:

Browlisse

Website: https://browlisse.shop

Email: support@browlisse.shop

Phone: +1 315-778-1981

Business Address: 300 W Main St, Lexington, KY 40507, United States

Browlisse – Effortless Beauty, Everyday Confidence.