Refund policy

Last Updated: October 17, 2026

At Browlisse, your satisfaction is our priority. We want every customer to feel confident when shopping for our facial grooming tools, eyebrow trimmers, and beauty essentials.

If your purchase does not meet your expectations, we are here to help. We offer free returns within 30 days of delivery, subject to the conditions outlined below.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The item must include its original accessories and components.

  • The item must be returned in its original packaging whenever reasonably possible.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

  • Items must be returned according to the instructions supplied by our customer support team.

For hygiene and safety reasons, personal grooming devices that have been used may require additional review. This does not limit your rights regarding defective, damaged, or incorrectly supplied products.

2. Free Returns

Browlisse offers free return shipping for eligible returns initiated within the 30-day return period.

There are no return shipping fees for eligible returns processed through our authorized return procedure.

Please contact our customer support team before returning any item. We will provide the appropriate return instructions and, where applicable, a prepaid return label or an alternative return shipping arrangement.

Do not send products directly to our business address unless instructed to do so.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email support@browlisse.shop with the subject line "Return Request – Order #[Your Order Number]."

Step 2: Provide Your Order Details

Include your full name, order number, the product you wish to return, and a brief explanation of your request.

Step 3: Receive Return Instructions

Our support team will review your request and provide the appropriate return instructions.

Step 4: Return Your Item

Carefully package the product, including any accessories, and follow the return shipping instructions provided.

Step 5: Receive Your Refund

Once the returned item has been received and inspected, we will notify you of the outcome and process any approved refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@browlisse.shop.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos, if reasonably available.

We will review the situation and arrange an appropriate solution, which may include a replacement, refund, or another remedy consistent with applicable consumer protection laws.

Customers will not be responsible for return shipping costs resulting from our error or a defective product.

5. Refund Processing

Once your return is received and approved, your refund will be issued to the original payment method whenever possible.

Approved refunds are generally processed by Browlisse within 5–10 business days after approval.

Additional processing time may be required by your bank, credit card provider, or payment service.

If your refund has not appeared after the expected processing period, please contact your financial institution first and then reach out to our customer support team for assistance.

6. Exchanges

If you would like to exchange an item for another product or model, please contact us.

Exchanges are subject to product availability and the applicable return conditions.

If a direct exchange is unavailable, we may recommend returning the original item and placing a new order.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters the shipping process.

Once an order has been dispatched, cancellation may no longer be possible. You may instead request a return after delivery under this policy.

8. Lost or Missing Packages

If your tracking information indicates delivery but you have not received your package, please contact us.

We may ask you to verify your shipping address and check with your local carrier before opening an investigation.

Where an order is confirmed lost in transit, we will work toward an appropriate resolution, including replacement or refund where applicable.

9. International Returns

Our 30-day free return policy is available to eligible customers worldwide.

Return procedures may vary depending on the destination country and available shipping services.

Please contact our support team for country-specific instructions before shipping any return.

10. Consumer Rights

Nothing in this policy excludes, restricts, or overrides consumer rights that cannot legally be waived under applicable law.

Where local consumer protection laws provide additional rights or remedies, those rights remain applicable.

11. Contact Information

For return requests, refunds, exchanges, or order concerns, please contact:

Browlisse

Website: https://browlisse.shop

Email: support@browlisse.shop

Phone: +1 315-778-1981

Business Address: 300 W Main St, Lexington, KY 40507, United States

Browlisse – Effortless Beauty, Everyday Confidence.